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ACCESSIBILITY

Are there tickets available for patrons in my group with accessibility concerns?
Seattle Repertory Theatre has several options for patrons with disabilities and others requiring certain accommodations. Please include information in your order request so we can accommodate your guests accordingly. The Rep proudly offers A.S.L. interpretation, Audio Description, Hearing Assistance Devices, Closed Captioning, Wheelchair Seating, and so much more upon request.

Does the Rep offer free group tickets?
We don’t, but nonprofit and service organizations are able to qualify for sliding scale City Access tickets (available through groups@seattlerep.org.).

Is there an age minimum to attend a performance at the Rep?
Seattle Repertory Theatre generally recommends our performances for ages 13 and older. There may be some shows that are appropriate for children ages 6-13. Seattle Rep does not allow babes in arms or children under five. For specific information of the suitability of a performance, please call the Patron Services Office at 206-443-2222 or visit our individual show pages.

Our organization wants to do a fundraiser. Can we work with the Rep?
We would love to assist your organization! Give us a call for more details and to discuss options.

ORDERS AND PAYMENTS

Are there any additional service fees?
Nope! When you purchase group tickets, we waive all the individual service fees (saving you an additional $5 per ticket). There is just one $5 processing fee to facilitate the transaction.

I have a group of seniors, students, and adults. Can we still get a group rate?
Yes, as long as you have 10 people.

Is a deposit required?
A 20% down payment is due two weeks after reservation for all groups. Orders subject to cancellation if deposit not received within two weeks of group reservation.

My group just wants the best seats – they don’t have to be together.
Great! We can still get you a group rate, and the best available seats that we have.

What forms of payment do you accept?
Groups can pay for tickets by check, American Express, Master Card, Visa, or Discover through our Group Sales Manager. Cash will also be accepted at the Box Office.

What if our numbers drop from our initial reservation?
We ask that you give us your best estimate for people actually attending. That being said, things do happen and you can lower your number up until final payment is made (six weeks after reservation or before your visit). If your numbers go below ten, though, you will no longer be considered a group and need to pay full price.

What if our numbers grow from our initial reservation?
As long as there are tickets available we'll happily add tickets to your order at the same rate as the rest of the group, with no additional fees.

What is your cancellation policy?
All payments on an order are considered a final sale; no refunds, exchange or cancellations.

Where do I book my tickets?
We ask that all orders be finalized are least six weeks prior to your performance, but we’re flexible! While seating and reception spaces are first come, first served, we will be happy to help you whenever you are ready.

TIMELINES

Can my group members adjust my order?
For your protection, only the group leader can make adjustments. If you have someone that will be assisting you such as a co-chair, secretary/assistant, spouse, relative, or co-worker and you would like them to be able to modify your seats or make a payment, just give us their name and we will add them to your account.

Do I have to pay for my group in full, or can my group members pay individually?
Group members can pay individually as long as the deposit is taken care of at the time of the group reservation. Final payment is due six weeks before the show.

How will I receive my tickets?
After payment is complete, your group tickets can either be mailed directly to you or held at the Box Office for pick up. We can either hold all of the tickets under your name, your organization name, or under the names of your guests. We only request that you provide a guest list 72 hours in advance of the event.

When are the shows?
Performances are generally Wednesday through Sunday. All evening shows begin at 7:30 p.m. There are matinees on Saturdays and Sundays, which begin at 2:00 p.m. There is one Wednesday matinee during the run of every show, also at 2:00 p.m.

When is final payment due?
Payment in full is due six weeks before the first performance. Call the Group Sales Manager if you are unsure of your due date. Any orders unpaid past their due date will be subject to cancellation. Orders made after the below due dates will, of course, be accepted on alternative timelines.

VENUE

Can we bring our own drinks to our reception?
You can bring your own wine, beer, or spirits—but, in order to comply with state laws, we require you to have a Seattle Rep Front of House employee to do the pouring. All receptions require the presence of a MAST-certified Seattle Rep Front of House staff person. Rates for this vary from $75-100 for the event.

How do we get to the Rep and where can we park?
Parking information is available on our Directions and Parking page.
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We want to have a pre-show reception, but not all our guests want to stay for the play.
No worries – just as long as you’re purchasing at least 10 tickets, there is no additional charge for additional guests. We only request that you provide a guest list 72 hours in advance of the event.