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Policies

It's theatre. It's fun. Help everyone have a great time by following a few guidelines.

Performance Cancellation Policy

We are committed to honoring our performance calendar and rarely have to cancel a performance.

If you are scheduled to attend a performance that is cancelled, our Box Office staff will make best efforts to contact you in advance, and you may move your tickets into another performance of your choice. To reschedule your performance, please contact the Box Office in person or by phone at 206-443-2222. Box Office hours are noon-6 pm/performance time. The Box Office voicemail will be updated with any temporary hour changes or closures. All performance cancellations will also be listed on the Seattle Rep online calendar.

If you are unable to make it to a performance because of weather conditions, please call the Box Office within 48 hours of the missed performance. We will do our best to seat you in another performance of the same show as availability permits; comparable seating is not guaranteed. Please note there are no refunds. If you are subscriber, you can exchange your tickets online up to 24 hours before your show date and time.

Late Seating Policy

BAGLEY WRIGHT THEATRE

Late seating is subject to availability and is not guaranteed.
All shows at Seattle Rep start at 2 p.m. for matinees and 7:30 p.m. for evening shows. If a patron arrives after the show has started, we will make every effort to get them into late seating in the back of the balcony upon arrival, regardless of where their ticketed seat is. No patron may take a seat on the main floor once the show has started.

Patrons may relocate to their ticketed seat at intermission, should the show have one. Patrons will remain in late seating for the duration of the show when there is no intermission. Should there be no late seating available in the balcony, patrons will be directed to standing room on the balcony level.

LEO K. THEATRE

Late seating is subject to availability and is not guaranteed.
Patrons arriving after the start of the show are held in the Leo K. lobby regardless of their original ticketed seat. No patron may take a seat on the main floor once the show has started. At a pre-determined moment in the show, the house manager will take all late patrons up to the balcony for late seating. Patrons may relocate to their ticketed seat at intermission, should the show have one. Patrons will remain in late seating for the duration of the show when there is no intermission. Should there be no late seating available in the balcony, patrons will be directed to standing room on the main floor.

Additional Policies

  • Phones and Pagers — Cell phones and pagers disrupt our performance. Please turn them off or leave them with the house manager before the performance.
  • Emergency Contact — Doctors and others who may need to be contacted in an emergency may leave the number 206-443-2210 with their call services. Be sure to give your name and seat numbers to the house manager if you expect to be contacted.
  • Photography (including cell phone camera images) and sound or video recordings are prohibited during the performance.
  • As a courtesy to other patrons, latecomers will not be seated in their ticketed seats once the play has begun. Late seating is at the discretion of the house manager.
  • We generally recommend our shows for children 12 years or older. Check with the Box Office if you have questions about suitability. Please no babes in arms.
  • Smoking Areas — There is no smoking in the theatre or lobbies. Washington state law prohibits smoking in areas of public assembly as well as smoking within 25 feet from entrances, exits, windows that open, and ventilation intakes.
  • Exits — To ensure your safety in case of fire or any other emergency, take a look at the exit route nearest your seat.